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Product Lifecycle Management

Our Product Lifecycle Management program is designed to help our customers understand the level of support available throughout the lifetime of their equipment. By providing visibility into each lifecycle stage, we can help you plan future upgrades and investment decisions with confidence.

The following outlines the support available at each Product Lifecycle Phase and provides guidance on product ageing, obsolescence timelines, and long-term support availability.

To find your specific model take a look at our Product Phase Finder.

	Phase A	Phase B	Phase C	Phase D
	Currently Manufactured (Post 2000)	Models no longer Manufactured <15 years old	Models no longer Manufactured >15 years old or Models currently Manufactured (Pre 2000)	Obsolete
TECHNICAL SUPPORT & APPLICATION INFORMATION	Full support	Full support	Limited support	No support
PREVENTATIVE MAINTENANCE	Full support	Full support	Limited support	No support
CALL OUT REPAIRS	Full support	Full support	Limited support	No support
SPARE PARTS	Full support	Some parts may require custom build	Critical spares only	No support - routine consumables only
UPGRADES	Full support	Some upgrades can be supported	No upgrades - help to identify alternatives	No upgrades - help to identify alternatives

Product Lifecycle Policy

Our policy is based on industry best practices and is designed to give customers clear visibility into the level of support available throughout the lifecycle of their equipment. System status is determined by factors including the length of time since a model was last manufactured, the availability of spare parts, and the level of service, upgrade, and technical support that can be provided.

Our aim is to help customers plan confidently for the future and transition smoothly to current-generation equipment when the time comes. With the support of our global teams, we can help you develop an effective strategy that minimizes disruption and maintains operational performance. Contact us to discuss your requirements and discover how we can support your continued manufacturing success.

A downloadable copy of our Product Lifecycle Policy can be found below.

Phase	Description
Phase A Currently Manufactured (Post 2000)	Products are in full, regular manufacture Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available Upgrades are possible
Phase B Models no longer Manufactured <15 years old	Products are no longer manufactured and less than 16 years old Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available - some may require custom builds Software upgrades are available for safety & data integrity issues Some hardware upgrades are possible
Phase C Models no longer Manufactured >15 years old or Models currently Manufactured (Pre 2000)	Products are no longer manufactured and over 16 years old Or Models are still in production, but are over 26 years old Limited Technical Support and Applications Information Limited Service support options – Preventative or Call Out Critical Spare Parts are supported - some may require custom builds Routine consumables are supported No upgrades are available Help is given to find alternatives
Phase D Obsolete - no longer manufactured	Products are no longer manufactured No Technical Support and Applications Information No Service support Spare Parts are not available - only routine consumables are supported No upgrades are available Help is given to find alternatives

Please note: Systems & spares that have not been directly supplied by IDEX MPT, Quadro, or an endorsed Agent/Distributor cannot be supported.

Product Lifecycle Management

Phases of Equipment Life

Product Lifecycle Policy

Product Phases Explained